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Refunds and Service Cancellation

This page describes the procedure for cancelling a service and obtaining a refund for services and digital products purchased on the larionov.tech website.

The information is intended for clients who have paid for or plan to pay for development, customization, setup, technical support, project audits for CS-Cart and Multi-Vendor, as well as digital products and add-ons for CS-Cart.

Service Cancellation Before Work Begins

The client may cancel a service before it begins. To do so, the client must send a request to the contact email указан on the page Contacts.

If the service has not yet started, work on the task has not been performed, access to the digital product has not been provided, and the add-on has not been delivered to the client, the client may request a refund.

Service Cancellation During Performance

If the service has already started, the client may also send a request to cancel further work.

In this case, the request is reviewed taking into account the actual scope of work completed, the agreed task terms, any delivered results, provided materials, and the services already rendered.

The possibility of a refund and the refund amount are determined individually after the request has been reviewed.

Refunds for Digital Products and Add-ons

For digital products and add-ons, a refund is possible if access to the product has not been provided, the file has not been delivered, the license has not been activated, and installation or setup has not started.

If the digital product has already been delivered to the client, the license has been activated, or installation and setup work has already started, the refund request will be reviewed individually.

How to Submit a Request

To cancel a service or request a refund, the client must send a request to the contact email listed on the page Contacts.

The request must include:

  • the client’s full name;
  • contact email or phone number;
  • payment date;
  • payment amount;
  • the name of the paid service or digital product;
  • a description of the reason for the request, if the client wishes to provide one.

Request Review Procedure

  1. The client sends the request to the contact email.
  2. The payment and the current service status are verified.
  3. It is checked whether work has started, results have been delivered, or access to the digital product has been provided.
  4. Based on the review, a decision is made regarding the possibility of a refund.
  5. A response to the request is sent to the client’s email address.
  6. If the refund is approved, the funds are returned using the same payment method used for the original payment, unless another method is agreed by the parties.

Review and Refund Timeframes

A withdrawal is registered as of its receipt date. A consumer's right to withdraw from a service does not depend on manager approval. We aim to start handling the request and prepare its assessment within 2 calendar days.

Any refund due is made no later than 7 calendar days after the request is received, unless the law or the agreed contract requires a shorter deadline. Internal review does not extend a mandatory refund deadline.

The crediting time depends on the bank or payment system; this does not remove the obligation to arrange the refund on time. Uncertain payments are reconciled without charging again.

Consumers and Business Contracts in Russia

A consumer may withdraw from a service at any time. Retaining actual expenses requires documentary evidence and a connection to the specific contract; a cancellation penalty does not replace that assessment. Consumer rights are not removed merely because access has been provided or a subscription period has been paid.

For companies and business contracts, termination consequences follow the agreed contract and mandatory rules. The consumer expense formula is not automatically applied to companies.

Disabling renewal preserves paid access; service withdrawal ends the subscription and starts a separate assessment. Digital products, licenses and defective results are subject to their applicable mandatory rules, rather than automatic refusal based on activation. Requests can be submitted through the portal or to larionov.tech@yandex.ru.