Refunds and Service Cancellation

This page describes the procedure for cancelling a service and obtaining a refund for services and digital products purchased on the larionov.tech website.

The information is intended for clients who have paid for or plan to pay for development, customization, setup, technical support, project audits for CS-Cart and Multi-Vendor, as well as digital products and modules for CS-Cart.

Service Cancellation Before Work Begins

The client may cancel a service before it begins. To do so, the client must send a request to the contact email указан on the page Contacts.

If the service has not yet started, work on the task has not been performed, access to the digital product has not been provided, and the module has not been delivered to the client, the client may request a refund.

Service Cancellation During Performance

If the service has already started, the client may also send a request to cancel further work.

In this case, the request is reviewed taking into account the actual scope of work completed, the agreed task terms, any delivered results, provided materials, and the services already rendered.

The possibility of a refund and the refund amount are determined individually after the request has been reviewed.

Refunds for Digital Products and Modules

For digital products and modules, a refund is possible if access to the product has not been provided, the file has not been delivered, the license has not been activated, and installation or setup has not started.

If the digital product has already been delivered to the client, the license has been activated, or installation and setup work has already started, the refund request will be reviewed individually.

How to Submit a Request

To cancel a service or request a refund, the client must send a request to the contact email listed on the page Contacts.

The request must include:

• the client’s full name;
• contact email or phone number;
• payment date;
• payment amount;
• the name of the paid service or digital product;
• a description of the reason for the request, if the client wishes to provide one.

Request Review Procedure

1. The client sends the request to the contact email.
2. I verify the payment and the current service status.
3. It is checked whether work has started, results have been delivered, or access to the digital product has been provided.
4. Based on the review, a decision is made regarding the possibility of a refund.
5. A response to the request is sent to the client’s email address.
6. If the refund is approved, the funds are returned using the same payment method used for the original payment, unless another method is agreed by the parties.

Review and Refund Timeframes

The request review period is up to 10 calendar days from the date the request is received.

If the refund is approved, the funds are returned within up to 10 business days after the refund decision is made.

The actual time for the funds to be credited may depend on the client’s bank or the payment system.