Technical support for your CS-Cart store

If technical questions come up several times a month and you mainly need consultations, start with Expert on call.

If you periodically need fixes, configuration, or updates, choose Technical support.

If your online store is an important sales channel, evolves regularly, and connects to ERP, CRM, shipping, advertising, or other external systems, Technical partner is the best fit.

You can change your plan from the following month.

These are focused changes to an existing store that do not require new functionality or a major rewrite of current business logic.

Examples include:

• changing a store or add-on setting;
• a small display fix;
• changing text, a block, or a UI element;
• fixing a simple local issue;
• adjusting an existing template;
• a small technical configuration change.

If a task is outside the support scope, we estimate it and agree on the price before work begins.

No. Full development of add-ons, new integrations, interfaces, and business logic is estimated separately.

Under Technical partner, task research, solution selection, requirements and specification preparation, developer coordination, and acceptance are included.

You pay separately for development itself, while its organization and technical oversight are already covered by the plan.

Technical support and Technical partner include a standard CS-Cart update: preparation, backup, update execution, and result verification.

If an update requires adapting custom code, fixing incompatible third-party add-ons, or other substantial changes, that work is estimated separately in advance.

We review the store’s overall technical condition and look for problems that may affect stable operation.

Depending on the plan, this may cover key pages, technical errors, important URLs, images, performance, caching, technical SEO settings, the server, and other project components.

If we find an issue, we report it and recommend next steps. A small fix may be completed immediately when it is included in your plan.

You may contact us about technical questions as often as needed.

This does not mean unlimited development. Consultations, diagnostics, and work covered by support are included, while larger tasks and development are estimated separately.

Support is not insurance that is useful only after an incident.

We stay familiar with the project, review its condition regularly, and remain available without making you find a new specialist and explain the store from scratch.

Higher plans also include ongoing maintenance and project development, so work continues even when there are no critical incidents.

With ordinary technical support, work normally starts when you report a question or problem.

Under Technical partner, we proactively work with the project: monitoring its condition, performance, technical SEO, infrastructure, and integrations, identifying issues and improvement opportunities, preparing new tasks, and participating in delivery.

In effect, the project gets a dedicated technical specialist who already understands its architecture and helps maintain and develop it.

Yes.

Under Technical partner, we can prepare requirements and a technical specification, assign the task to your developer or an external contractor, answer technical questions, and review the result.

Larionov.tech specialists can also be brought in for individual tasks when needed.

No. Support is billed monthly.

You may change plans or cancel support from the next billing period.